Returns & Refunds policy

At Mykaah, our dedication lies in delivering premium products and ensuring your satisfaction with every purchase. We recognise that occasionally, returns may be necessary, and we're here to streamline that experience for you. Explore our hassle-free returns policy detailed below.

Faulty Items

Should you receive a faulty or defective product, we deeply apologise for any inconvenience caused. Our policy allows for returns of faulty items within 14 days from the delivery date. Reach out to us during this timeframe to initiate the return process. We will handle the return shipping and offer you the option of a replacement or a full refund.

Incorrect Size

If you have received an item in the incorrect size and wish to exchange it, we are here to assist you. Our policy permits size-related returns within a 14-day window from the delivery date. However, it's essential that the item remains in its original, unworn condition. For incorrect size returns, the cost of return shipping will be your responsibility.

Please contact us at info@mykaah.com within the specified return period, indicating your reason for return and your preference for a replacement or refund. We will authorise your return and provide you with instructions.

Securely package the item and ship it to the address provided. We cover return shipping costs for faulty items; for incorrect size returns, you will cover return shipping.

Upon receiving the item, we will assess it according to our return criteria (unworn for size issues, faulty for defects). Once confirmed, we will process the replacement or refund within 2-3 business days.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@mykaah.com